Frequently Asked Questions
Everything you need to know about your Paw.com experience.
How do I determine the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length to compare against our dimensions. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must still have their original tags attached and be free of pet hair to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your materials safe and durable for active pets?
Absolutely. We use high-quality, non-toxic fabrics designed to withstand daily play. Our hardware is reinforced for safety, ensuring that our fashion pieces are as functional as they are stylish.
Do you offer international shipping?
Yes, Paw.com ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.